Goodrich Corporation is upgrading its Enterprise Customer Portal (ECP) website, improving the way customers interface with the company.
Launched in 2005, Goodrich's ECP is a single website where customers can search for parts and repair capabilities, place and manage orders, and obtain product information. The enhancements to the system will provide customers with a more streamlined search feature, easier navigation and a more consistent user experience.
Brian Costa, Goodrich's vice president of Enterprise Aftermarket Services explained, "The Enterprise Customer Portal has always been a valuable tool for customers, making it easier for them to do business with Goodrich. These planned upgrades speak to our commitment to strengthen our offering and provide a more valuable and simplified interface for our customers."
The Enterprise Customer Portal website is available 24/7/365, allowing customers to obtain the information they need, when they need it. Usage of the ECP continues to grow with over 1.8 million activities taking place through the website in 2011.