An industry leader in customer support, Goodrich Aerostructures offers unmatched “speed and ease” with its global aftermarket service throughout the product lifecycle.
When a customer purchases a Goodrich Aerostructures product, they can rest assured that any issue – be it technical, spare parts, asset lease/exchange, or MRO (maintenance, repair and overhaul) – will be resolved with urgency and consummate technical competence. Why? Each product comes with the full backing of our experienced worldwide product support network.
Aerostructures paves the way for seamless integration of our products into revenue service through on-site start-up training to familiarize engineering and maintenance personnel with product operation and provide complete technical manuals, parts catalogs, and repair information. And our worldwide aftermarket support network places highly trained airline and technical support field managers at customers’ disposal in three regional offices located in the U.S., Scotland, and Singapore.
These global repair and overhaul facilities have full capabilities to support not only Goodrich products, but also a growing number of products manufactured by others. To accommodate accelerating business growth and operational improvements at these sites, we’ve expanded into new and larger facilities.
With unrelenting focus on “speed and ease” for customers, the Aerostructures spares team is available 24 hours a day, seven days a week in its AOG (Airplane on Ground) Communication Center to rapidly support customer spares requirements and address technical queries and requests. As a leader in e-commerce, Aerostructures offers state-of-the-art spare parts ordering through our customer portal.
This web site instantly addresses inquiries about current orders, parts availability, and order placement. And, our flight hour agreements ensure that customers have around-the-clock access to a regionally located rotable spares pool.
Our sweeping range of aftermarket services assures customer access to the best people and facilities in the world for aftermarket support.
Aftermarket Services Highlights
- 24-Hour AOG coverage
- Fleet introduction assistance
- A global network of field representatives
- Warehoused spares and rotables around the world
- Access to extensive repair and overhaul facilities
- Convenient and customized service agreements
- Dedicated post-production spares facility
- Aircraft re-engining programs