Goodrich Landing Gear has built its customer support capability to meet the needs and complexity of our growing global customer base.
Whether it is a customer with a military aircraft in America, a regional aircraft in Europe, or the world’s largest commercial airliner in Asia, Goodrich Landing Gear provides a full spectrum of customer support services.
Customer Support at Goodrich means spares provisioning and support, repair and overhaul services, warranty support, on-line technical publications, on-site technical support, and time-saving ground support equipment, all available around the clock from our resources in North America, Europe, the Middle East or Asia.
One phone call to a global Goodrich AOG number can provide customers with spares, technical, repair or logistics support of our landing gear. Our customers receive immediate response to their requests from spares depots, field service representatives or airworthiness support engineers.
Customer support starts before the first product is built, when in-service experience gained from overhaul, field support and customers is gathered, analyzed and incorporated by lessons learned into the design process.
As part of the design of the landing gear design, we develop on-wing support capabilities, spares support strategies, technical publications, and ground support equipment requirements. These are enhanced throughout qualification and flight test to deliver a mature customer support capability to the market at entry into service and beyond.