Our commitment to customer support extends through the full service life of our products, from design to entry in service and post-production support.
Goodrich Sensors and Integrated Systems provides comprehensive, customized aftermarket solutions to aerospace and defense markets around world. We understand that customer support begins before the first product is built. Therefore, we are committed to integrating reliability and maintainability data into the design and product development processes. Through continuous improvement and implementation of best practices, we strive to reduce your total cost of ownership—including inventory and maintenance costs. As the original equipment manufacturer, we understand our products better than anyone. As parts and systems enter service, we leverage our product knowledge, size and extensive support experience to deliver a suite of flexible, timely, cost-effective and proactive support solutions around the world 24 hours a day, seven days a week.
Our approach to quality extends far beyond our availability. We strive to develop proactive solutions and establish long-lasting partnerships with each customer. By understanding our customers’ immediate needs and long-term strategic goals, we are able to deliver solutions which maximize system benefits and minimize overall cost.
Our customer support services include:
- Maintenance, repair and overhaul
- Customized aftermarket support
- Rapid response to aircraft-on-ground (AOG) and other critical requirements
- Globally positioned logistics centers
- Technical support
- Dedicated team staffed 24/7, 365 days per year
- Assets available for exchange, loan and purchase
- Original equipment warranty on all products
Downloadable Terms and Conditions
Fuel and Control Systems Terms and Conditions
Actuation Systems Terms and Conditions
Health and Usage Management Systems (HUMS) Terms and Conditions
Material Return Policy
Material Return Policy for mission data and in-flight entertainment systems